OUR PRODUCTS SHIP WORLDWIDE.

IF FOR ANY REASON WE ARE UNABLE TO SHIP GOODS TO YOUR LOCATION, A CUSTOMER SERVICE AGENT FROM SUPPORT@WIKILORA.COM WILL CONTACT YOU VIA EMAIL.

STANDARD SHIPPING: 14-20 DAYS. EXPEDITED SHIPPING: 4-7 DAYS.

THE SHIPPING TIME PROVIDED ON OUR WEBSITE IS A GUIDE ONLY AND REPRESENTS THE TIME FRAME THAT 95% OF ORDERS ARE FILLED WITHIN. IF YOU REQUIRE DRAPES BY A CERTAIN DATE, PLEASE CONTACT US AT SUPPORT@WIKILORA.COM TO CONFIRM THE TIME FRAME AND ORDER IT IN ADVANCE. PLEASE NOTE BUSINESS DAYS DO NOT INCLUDE WEEKENDS OR HOLIDAYS.

ONCE ORDERS ARE SHIPPED, YOU'LL RECEIVE A TRACKING NUMBER TO FOLLOW UP WITH THE CARRIER.

STANDARD SHIPPING FEE FOR NORTH AMERICA (USA) IS A FLAT RATE OF $7.99. FOR OTHER COUNTRIES, SHIPPING FEES FOR EACH AVAILABLE SERVICE WILL BE DISPLAYED AUTOMATICALLY AT CHECKOUT.

• ORDERS OVER $100 (BEFORE TAX, AFTER DISCOUNTS) QUALIFY FOR FREE STANDARD SHIPPING.
• ORDERS OVER $200 (BEFORE TAX, AFTER DISCOUNTS) QUALIFY FOR FREE EXPRESS SHIPPING.

FOR DETAILS ABOUT FREE SHIPPING OFFERS, PLEASE REFER TO THE ANNOUNCEMENT BAR ON WIKILORA.COM OR PROMOTIONAL EMAILS.

AFTER PLACING AND PROCESSING YOUR ORDER, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH ORDER DETAILS. ONCE YOUR ORDER IS PICKED UP BY THE CARRIER, OUR SYSTEM WILL SEND YOU AN EMAIL WITH THE CARRIER NAME AND TRACKING NUMBER. YOU MAY VISIT THE CARRIER'S OFFICIAL WEBSITE TO CHECK YOUR PACKAGE STATUS. YOU MAY ALSO COORDINATE WITH THE CARRIER TO SCHEDULE A DELIVERY TIME.

PLEASE NOTE THAT TRACKING INFORMATION MAY NOT BE AVAILABLE IMMEDIATELY AFTER ORDER PLACEMENT. THE TRACKING NUMBER MAY TAKE UP TO 3 BUSINESS DAYS TO BECOME ACTIVE IN OUR SYSTEM. IF YOU DON'T SEE UPDATES RIGHT AWAY, PLEASE BE PATIENT AND CHECK BACK LATER.

IF YOUR TRACKING INFORMATION IS NOT UPDATING, WE APOLOGIZE ON BEHALF OF THE CARRIER. IN SOME CASES, IT MAY TAKE 1-2 BUSINESS DAYS FOR THE CARRIER TO REGISTER YOUR SHIPMENT STATUS. IF YOUR TRACKING NUMBER STILL DOES NOT UPDATE OR WORK SEVERAL BUSINESS DAYS AFTER RECEIVING IT, PLEASE EMAIL SUPPORT@WIKILORA.COM WITH YOUR ORDER NUMBER, AND WE WILL PROCESS IT ASAP!

IF YOUR TRACKING INFORMATION SHOWS DELIVERY ATTEMPTED, INCOMPLETE ADDRESS, NO SAFE LOCATION, UNDELIVERABLE, AND/OR RETURNED TO SENDER, PLEASE CONTACT THE CARRIER IMMEDIATELY WITH YOUR TRACKING NUMBER AND COMPLETE DELIVERY ADDRESS. THE CARRIER WILL ASSIST IN RESOLVING THE ISSUE. IF A PACKAGE IS REFUSED DUE TO INCORRECT ADDRESS OR FAILURE TO CONTACT US IN ADVANCE, IT WILL BE PROCESSED AS A RETURN WITH SHIPPING COSTS DEDUCTED.

YES. DEPENDING ON YOUR COUNTRY/REGION'S REGULATIONS, CUSTOMS DUTIES, TAXES (INCLUDING VAT), OR OTHER IMPORT FEES MAY APPLY. IF CUSTOMS DUTIES AND VAT ARE INCURRED, ALL SUCH CHARGES WILL BE YOUR RESPONSIBILITY. PLEASE NOTE THAT WE ARE UNABLE TO PREDICT THE EXACT AMOUNT OF ANY POTENTIAL CUSTOMS DUTIES OR TAXES. FOR DETAILS, PLEASE CONSULT YOUR LOCAL CUSTOMS AUTHORITY.

IF YOUR ORDER ARRIVES MISSING ITEMS OR DAMAGED, PLEASE FIRST CONTACT YOUR LOCAL DELIVERY SERVICE WITHIN 24 HOURS OF RECEIPT. PROVIDE DETAILED INFORMATION AND PHOTOS TO HELP US RESOLVE THE ISSUE PROMPTLY.

WE WILL ARRANGE A REPLACEMENT SHIPMENT WITHIN TWO WEEKS. PLEASE NOTE:

DO NOT DISCARD ANY PACKAGING MATERIALS AND KEEP ALL ITEMS IN THEIR ORIGINAL CONDITION. THE CARRIER MAY NEED TO INSPECT THE ITEMS IN PERSON.

WHEN CONTACTED BY THE CARRIER, INFORM THEM THE PACKAGE WAS DAMAGED. IF YOU REPORT THE PACKAGING WAS INTACT, YOU WILL NOT QUALIFY FOR A CLAIM.

IF NO FEEDBACK IS PROVIDED WITHIN 48 HOURS OF DELIVERY, WE WILL CONSIDER THE PRODUCT RECEIVED IN GOOD CONDITION AND THE CARRIER MAY NO LONGER ACCEPT CLAIMS.

WIKILORA IS NOT RESPONSIBLE FOR ANY DELAYS OCCURRING AFTER THE PACKAGE HAS LEFT OUR FACILITY.

FOR FURTHER ASSISTANCE, WE RECOMMEND CONTACTING YOUR LOCAL POST OFFICE.