PRIVARY POLICY
THIS PRIVACY POLICY DESCRIBES HOW WIKILORA (REFERRED TO AS "THE WEBSITE", "WE", OR "US") COLLECTS, USES, AND SHARES YOUR PERSONAL INFORMATION WHEN YOU VISIT, USE OUR SERVICES, SHOP ON WIKILORA.COM (REFERRED TO AS "THE WEBSITE"), OR OTHERWISE COMMUNICATE WITH US (COLLECTIVELY REFERRED TO AS "THE SERVICES"). IT ALSO OUTLINES THE CHOICES YOU HAVE REGARDING HOW WE USE YOUR INFORMATION, THE MEASURES WE TAKE TO PROTECT ITS SECURITY, AND HOW YOU CAN CONTACT US ABOUT OUR PRIVACY PRACTICES.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY USING OR ACCESSING ANY OF THE SERVICES, YOU AGREE TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN. IF YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT USE OR ACCESS ANY OF THE SERVICES.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
DURING YOUR USE OF WIKILORA SERVICES, WE MAY OBTAIN YOUR PERSONAL INFORMATION THROUGH THE FOLLOWING METHODS. WHEN YOU REGISTER AN ACCOUNT OR COMPLETE A TRANSACTION, PARTICIPATE IN SURVEYS OR MARKETING ACTIVITIES, OR CONTACT US THROUGH CUSTOMER SERVICE CHANNELS, YOU DIRECTLY PROVIDE US WITH INFORMATION (SUCH AS NAME, CONTACT DETAILS, ETC.); WHEN YOU VISIT OUR OFFICIAL WEBSITE, MOBILE APPLICATIONS, OR BRAND SOCIAL MEDIA PLATFORMS, THE SYSTEM MAY AUTOMATICALLY COLLECT DEVICE IDENTIFIERS, BROWSING BEHAVIOR AND OTHER NON-DIRECTLY IDENTIFIABLE INFORMATION THROUGH COOKIES, LOG FILES AND OTHER TECHNICAL MEANS.
INFORMATION WE COLLECT DIRECTLY FROM YOU
INFORMATION YOU PROVIDE DIRECTLY THROUGH OUR SERVICES MAY INCLUDE:
CONTACT INFORMATION (E.G., NAME, POSTAL ADDRESS, EMAIL ADDRESS, AND PHONE NUMBER)
AGE, DATE OF BIRTH, AND GENDER
ACCOUNT INFORMATION INCLUDING YOUR USERNAME, PASSWORD, AND SECURITY QUESTIONS
PAYMENT INFORMATION (E.G., YOUR PAYMENT CARD NUMBER, SHIPPING ADDRESS, AND BILLING ADDRESS)
SHOPPING INFORMATION INCLUDING PRODUCTS YOU VIEWED, ADDED TO YOUR CART, OR SAVED TO YOUR WISH LIST
CUSTOMER SUPPORT INFORMATION, INCLUDING DETAILS YOU CHOOSE TO INCLUDE WHEN COMMUNICATING WITH US (E.G., MESSAGES SENT THROUGH THE SERVICE)
CERTAIN FEATURES OF THE SERVICE MAY REQUIRE YOU TO PROVIDE SPECIFIC PERSONAL INFORMATION DIRECTLY TO US. YOU MAY CHOOSE NOT TO PROVIDE THIS INFORMATION, BUT DOING SO MAY RESULT IN YOUR INABILITY TO USE OR ACCESS THESE FEATURES.
INFORMATION WE COLLECT THROUGH COOKIES
WE ALSO AUTOMATICALLY COLLECT CERTAIN INFORMATION ABOUT YOUR INTERACTION WITH THE SERVICES ("USAGE DATA"). TO DO THIS, WE MAY USE COOKIES, PIXELS AND SIMILAR TECHNOLOGIES ("COOKIES"). USAGE DATA MAY INCLUDE INFORMATION ABOUT HOW YOU ACCESS AND USE OUR SITE AND YOUR ACCOUNT, INCLUDING DEVICE INFORMATION, BROWSER INFORMATION, INFORMATION ABOUT YOUR NETWORK CONNECTION, YOUR IP ADDRESS AND OTHER INFORMATION REGARDING YOUR INTERACTION WITH THE SERVICES.
INFORMATION WE OBTAIN FROM THIRD PARTIES
WE MAY OBTAIN INFORMATION ABOUT YOU FROM THIRD PARTIES, INCLUDING VENDORS AND SERVICE PROVIDERS WHO COLLECT INFORMATION ON OUR BEHALF, SUCH AS:
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PLATFORM PROVIDERS (E.G. SHOPIFY) WHO SUPPORT OUR SITE AND SERVICES
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PAYMENT PROCESSORS WHO COLLECT PAYMENT DETAILS (E.G. BANK ACCOUNT, CREDIT/DEBIT CARD INFORMATION, BILLING ADDRESS) TO PROCESS PAYMENTS FOR ORDER FULFILLMENT AND SERVICE DELIVERY, AS REQUIRED TO PERFORM OUR CONTRACTUAL OBLIGATIONS
WHEN YOU INTERACT WITH OUR SITE, EMAILS, SERVICES, OR ADVERTISEMENTS, WE OR OUR THIRD-PARTY PARTNERS MAY AUTOMATICALLY COLLECT DATA THROUGH:
• ONLINE TRACKING TECHNOLOGIES (PIXELS/WEB BEACONS)
• SOFTWARE DEVELOPMENT KITS (SDKS)
• THIRD-PARTY LIBRARIES
• COOKIES
AT THIS TIME, WE DO NOT TRACK OUR CUSTOMERS' PERSONAL INFORMATION OVER TIME AND ACROSS THIRD-PARTY WEBSITES.
HOW WE USE YOUR PERSONAL INFORMATION
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PRODUCT & SERVICE DELIVERY
TO FULFILL OUR CONTRACT WITH YOU, WE USE YOUR PERSONAL DATA TO:
• PROCESS PAYMENTS AND COMPLETE ORDER FULFILLMENT
• SEND TRANSACTION NOTIFICATIONS (PURCHASES/REFUNDS/EXCHANGES)
• CREATE AND MAINTAIN YOUR MEMBERSHIP ACCOUNT
• ARRANGE LOGISTICS AND AFTER-SALES SERVICES
• ENABLE PRODUCT REVIEW FUNCTIONALITY -
MARKETING & ADVERTISING
WITH YOUR CONSENT, WE MAY:
• SEND PROMOTIONAL MATERIALS VIA EMAIL/SMS
• DISPLAY PERSONALIZED ADS BASED ON YOUR PREFERENCES
• OPTIMIZE AD PLACEMENT ON OUR WEBSITE AND OTHER PLATFORMS -
SECURITY & FRAUD PREVENTION
TO ENSURE TRANSACTION SECURITY, WE:
• MONITOR ABNORMAL TRANSACTIONS
• INVESTIGATE POTENTIAL FRAUD
• REQUIRE YOU TO SAFEGUARD ACCOUNT CREDENTIALS (NEVER SHARE WITH OTHERS)
• IMMEDIATELY CONTACT SUPPORT IF ACCOUNT ABNORMALITIES ARE DETECTED -
CUSTOMER COMMUNICATION & SERVICE IMPROVEMENT
BASED ON LEGITIMATE BUSINESS INTERESTS, WE:
• PROVIDE TIMELY AFTER-SALES SUPPORT AND CONSULTATION
• ANALYZE SERVICE USAGE DATA TO ENHANCE EXPERIENCE
• MAINTAIN LONG-TERM BUSINESS RELATIONSHIPS
YOUR RIGHTS AND CHOICES
DEPENDING ON WHERE YOU LIVE, YOU MAY HAVE SOME OR ALL OF THE RIGHTS LISTED BELOW IN RELATION TO YOUR PERSONAL INFORMATION. HOWEVER, THESE RIGHTS ARE NOT ABSOLUTE, MAY APPLY ONLY IN CERTAIN CIRCUMSTANCES AND, IN CERTAIN CASES, WE MAY DECLINE YOUR REQUEST AS PERMITTED BY LAW.
RIGHT TO ACCESS / KNOW. YOU MAY HAVE A RIGHT TO REQUEST ACCESS TO PERSONAL INFORMATION THAT WE HOLD ABOUT YOU, INCLUDING DETAILS RELATING TO THE WAYS IN WHICH WE USE AND SHARE YOUR INFORMATION.
RIGHT TO DELETE. YOU MAY HAVE A RIGHT TO REQUEST THAT WE DELETE PERSONAL INFORMATION WE MAINTAIN ABOUT YOU.
RIGHT TO CORRECT. YOU MAY HAVE A RIGHT TO REQUEST THAT WE CORRECT INACCURATE PERSONAL INFORMATION WE MAINTAIN ABOUT YOU.
RIGHT OF PORTABILITY. YOU MAY HAVE A RIGHT TO RECEIVE A COPY OF THE PERSONAL INFORMATION WE HOLD ABOUT YOU AND TO REQUEST THAT WE TRANSFER IT TO A THIRD PARTY, IN CERTAIN CIRCUMSTANCES AND WITH CERTAIN EXCEPTIONS.
RESTRICTION OF PROCESSING: YOU MAY HAVE THE RIGHT TO ASK US TO STOP OR RESTRICT OUR PROCESSING OF PERSONAL INFORMATION.
WITHDRAWAL OF CONSENT: WHERE WE RELY ON CONSENT TO PROCESS YOUR PERSONAL INFORMATION, YOU MAY HAVE THE RIGHT TO WITHDRAW THIS CONSENT.
APPEAL: YOU MAY HAVE A RIGHT TO APPEAL OUR DECISION IF WE DECLINE TO PROCESS YOUR REQUEST. YOU CAN DO SO BY REPLYING DIRECTLY TO OUR DENIAL.
MANAGING COMMUNICATION PREFERENCES: WE MAY SEND YOU PROMOTIONAL EMAILS, AND YOU MAY OPT OUT OF RECEIVING THESE AT ANY TIME BY USING THE UNSUBSCRIBE OPTION DISPLAYED IN OUR EMAILS TO YOU. IF YOU OPT OUT, WE MAY STILL SEND YOU NON-PROMOTIONAL EMAILS, SUCH AS THOSE ABOUT YOUR ACCOUNT OR ORDERS THAT YOU HAVE MADE.
YOU MAY EXERCISE ANY OF THESE RIGHTS WHERE INDICATED ON OUR SITE OR BY CONTACTING US USING THE CONTACT DETAILS PROVIDED BELOW.
WE WILL NOT DISCRIMINATE AGAINST YOU FOR EXERCISING ANY OF THESE RIGHTS. WE MAY NEED TO COLLECT INFORMATION FROM YOU TO VERIFY YOUR IDENTITY, SUCH AS YOUR EMAIL ADDRESS OR ACCOUNT INFORMATION, BEFORE PROVIDING A SUBSTANTIVE RESPONSE TO THE REQUEST. IN ACCORDANCE WITH APPLICABLE LAWS, YOU MAY DESIGNATE AN AUTHORIZED AGENT TO MAKE REQUESTS ON YOUR BEHALF TO EXERCISE YOUR RIGHTS. BEFORE ACCEPTING SUCH A REQUEST FROM AN AGENT, WE WILL REQUIRE THAT THE AGENT PROVIDE PROOF YOU HAVE AUTHORIZED THEM TO ACT ON YOUR BEHALF, AND WE MAY NEED YOU TO VERIFY YOUR IDENTITY DIRECTLY WITH US. WE WILL RESPOND TO YOUR REQUEST IN A TIMELY MANNER AS REQUIRED UNDER APPLICABLE LAW.
THIRD PARTY WEBSITES AND LINKS
OUR SITE MAY PROVIDE LINKS TO WEBSITES OR OTHER ONLINE PLATFORMS OPERATED BY THIRD PARTIES. IF YOU FOLLOW LINKS TO SITES NOT AFFILIATED OR CONTROLLED BY US, YOU SHOULD REVIEW THEIR PRIVACY AND SECURITY POLICIES AND OTHER TERMS AND CONDITIONS. WE DO NOT GUARANTEE AND ARE NOT RESPONSIBLE FOR THE PRIVACY OR SECURITY OF SUCH SITES, INCLUDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF INFORMATION FOUND ON THESE SITES. INFORMATION YOU PROVIDE ON PUBLIC OR SEMI-PUBLIC VENUES, INCLUDING INFORMATION YOU SHARE ON THIRD-PARTY SOCIAL NETWORKING PLATFORMS MAY ALSO BE VIEWABLE BY OTHER USERS OF THE SERVICES AND/OR USERS OF THOSE THIRD-PARTY PLATFORMS WITHOUT LIMITATION AS TO ITS USE BY US OR BY A THIRD PARTY. OUR INCLUSION OF SUCH LINKS DOES NOT, BY ITSELF, IMPLY ANY ENDORSEMENT OF THE CONTENT ON SUCH PLATFORMS OR OF THEIR OWNERS OR OPERATORS, EXCEPT AS DISCLOSED ON THE SERVICES.
CHILDREN'S PRIVACY
IF YOU ARE UNDER THIRTEEN YEARS OF AGE, YOU MAY BROWSE OUR SITE. HOWEVER, YOU MAY NOT PROVIDE PERSONAL INFORMATION TO US. THIS SITE IS NOT DIRECTED TO CHILDREN UNDER THE AGE OF THIRTEEN AND WE DO NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM CHILDREN UNDER THE AGE OF THIRTEEN ON THE SITE. IF WE BECOME AWARE THAT WE HAVE INADVERTENTLY RECEIVED PERSONAL INFORMATION FROM A VISITOR UNDER THE AGE OF THIRTEEN ON THE SITE, WE WILL DELETE THE INFORMATION FROM OUR RECORDS.
PARTICIPANTS MUST BE EIGHTEEN YEARS OF AGE OR OLDER. IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, PLEASE DO NOT JOIN WIKILORA OR PROVIDE YOUR PERSONAL INFORMATION TO US. IF WE BECOME AWARE THAT WE HAVE INADVERTENTLY RECEIVED PERSONAL INFORMATION FROM AN INDIVIDUAL UNDER THE AGE OF EIGHTEEN , WE WILL DELETE THE INFORMATION FROM OUR RECORDS AND CANCEL THE SUBSCRIPTION.
SECURITY AND RETENTION OF YOUR INFORMATION
PLEASE NOTE THAT SECURITY MEASURES HAVE INHERENT LIMITATIONS, AND WE CANNOT PROVIDE A GUARANTEE OF "ABSOLUTE SECURITY." THERE MAY BE SECURITY RISKS DURING INFORMATION TRANSMISSION, AND WE RECOMMEND THAT YOU DO NOT SEND SENSITIVE OR CONFIDENTIAL INFORMATION TO US THROUGH NON-SECURE CHANNELS.
WE WILL DETERMINE THE RETENTION PERIOD OF PERSONAL INFORMATION BASED ON THE FOLLOWING NECESSITIES, SUCH AS ACCOUNT MAINTENANCE AND SERVICE PROVISION, COMPLIANCE WITH LEGAL OBLIGATIONS, DISPUTE RESOLUTION AND LEGAL CLAIMS, AND ENFORCEMENT OF CONTRACTS AND POLICIES.
INTERNATIONAL USERS
PLEASE NOTE THAT WE MAY TRANSFER, STORE AND PROCESS YOUR PERSONAL INFORMATION OUTSIDE THE COUNTRY YOU LIVE IN, INCLUDING THE UNITED STATES. YOUR PERSONAL INFORMATION IS ALSO PROCESSED BY STAFF AND THIRD PARTY SERVICE PROVIDERS AND PARTNERS IN THESE COUNTRIES.
IF WE TRANSFER YOUR PERSONAL INFORMATION OUT OF EUROPE, WE WILL RELY ON RECOGNIZED TRANSFER MECHANISMS LIKE THE EUROPEAN COMMISSION'S STANDARD CONTRACTUAL CLAUSES, OR ANY EQUIVALENT CONTRACTS ISSUED BY THE RELEVANT COMPETENT AUTHORITY OF THE UK, AS RELEVANT, UNLESS THE DATA TRANSFER IS TO A COUNTRY THAT HAS BEEN DETERMINED TO PROVIDE AN ADEQUATE LEVEL OF PROTECTION.
UPDATES TO OUR PRIVACY POLICY
THIS PRIVACY POLICY MAY BE UPDATED PERIODICALLY AND WITHOUT PRIOR NOTICE TO YOU TO REFLECT CHANGES IN OUR PERSONAL INFORMATION PRACTICES. WE WILL POST A PROMINENT NOTICE ON OUR WEBSITE TO NOTIFY YOU OF ANY SIGNIFICANT CHANGES TO OUR PRIVACY POLICY AND INDICATE AT THE TOP OF THE POLICY WHEN IT WAS MOST RECENTLY UPDATED.
HOW TO CONTACT US
IF YOU HAVE ANY QUESTIONS OR COMMENTS ABOUT THIS PRIVACY POLICY, OR IF YOU WOULD LIKE US TO UPDATE INFORMATION WE HAVE ABOUT YOU OR YOUR PREFERENCES, PLEASE CONTACT US BY EMAIL USING OUR CONTACT PAGE. THANK YOU.