PRODUCT & SIZING

  • HOW DO I KNOW WHAT SIZE TO BUY?

    A SIZE CHART IS AVAILABLE ONLINE, ALONG WITH INSTRUCTIONS ON HOW TO MEASURE NAILS CORRECTLY.

    IF YOU HAVE SIZING QUESTIONS, PLEASE DO NOT HESITATE TO CONTACT OUR TEAM.

  • I HAVE FLAT/CURVED NAIL BEDS. WILL THE NAILS FIT PROPERLY?

    OUR NAILS HAVE A SCIENTIFIC CURVE DESIGN THAT FITS MOST NATURAL NAIL SHAPES. IF YOUR NAILS ARE VERY FLAT OR VERY CURVED, HERE'S WHAT WE SUGGEST:
    • FOR FLAT NAILS: PICK ONE SIZE SMALLER THAN YOUR MEASUREMENT, AND USE ADHESIVE TABS. THEIR THICKNESS HELPS FILL THE GAP FOR A BETTER FIT.
    • FOR CURVED NAILS: USE A HAIR DRYER TO WARM THE NAIL FOR 10 SECONDS TO SOFTEN IT, THEN GENTLY BEND IT TO ADJUST THE CURVE. IT WILL HOLD ITS NEW SHAPE ONCE IT COOLS DOWN. (PLEASE NOTE: THIS ONLY WORKS WITH OUR NAIL MATERIAL. IF YOU'RE UNSURE, REACH OUT TO US.)

  • CAN I REUSE YOUR NAILS？

    WIKILORA PRESS-ONS ARE 100% REUSABLE. FOLLOW THE PROVIDED INSTRUCTIONS FOR REMOVING PRESS-ONS AND OUR TUTORIAL ON HOW TO CARE FOR YOUR PRESS-ONS.
    TO REMOVE EXCESS GLUE FROM THE PRESS-ON, GENTLY USE THE INCLUDED NAIL FILE TO BUFF OFF THE GLUE.

WEARING & REMOVAL

  • HOW DO I APPLY PRESS-ON NAILS CORRECTLY?

    FOR DETAILED INSTRUCTIONS, PLEASE VISIT OUR TUTORIAL PAGE (CLICK HERE), OR FOLLOW THE THREE STEPS BELOW:

    STEP 1: PREP YOUR NATURAL NAILS
    USE THE CUTICLE PUSHER, NAIL FILE, AND ALCOHOL WIPE INCLUDED IN YOUR KIT TO CLEAN AND BUFF YOUR NAIL SURFACE.

    STEP 2: APPLY THE ADHESIVE
    USE THE ADHESIVE TABS PROVIDED IN YOUR PACKAGE.

    STEP 3: ATTACH THE PRESS-ON NAILS
    PRESS AND SECURE THE NAILS FIRMLY ONTO YOUR NATURAL NAILS.

  • HOW DO I REMOVE PRESS-ON NAILS CORRECTLY?

    PLEASE DO NOT DIRECTLY PRY OR RIP OFF THE NAILS! THIS CAN SERIOUSLY DAMAGE YOUR NATURAL NAILS. FOR DETAILED REMOVAL INSTRUCTIONS, PLEASE VISIT OUR REMOVAL TUTORIAL PAGE (CLICK HERE).

    OR FOLLOW THE STEPS BELOW:
    FOR ADHESIVE TABS: SOAK YOUR HANDS IN WARM WATER FOR 10-15 MINUTES TO SOFTEN THE TABS. THEN, USE A CUTICLE STICK TO GENTLY LIFT THE NAILS FROM THE SIDES. IF ANY RESIDUE REMAINS, GENTLY ROLL IT OFF WITH YOUR FINGERS.

CARE & LONGEVITY

  • HOW CAN I MAKE MY PRESS-ON NAILS LAST LONGER?

    • THOROUGHLY CLEANING YOUR NATURAL NAILS BEFORE APPLICATION IS KEY.
    • AVOID GETTING YOUR NAILS WET FOR 4–6 HOURS AFTER APPLICATION.
    • DO NOT USE YOUR NAILS TO PRY OPEN HARD OBJECTS (SUCH AS SODA CANS OR NUTS).
    • WEAR GLOVES WHILE SHOWERING, DOING DISHES, OR DOING HOUSEWORK.
    • BEFORE BED, GENTLY PRESS DOWN ON EACH NAIL FOR 10–15 SECONDS TO HELP STRENGTHEN THE ADHESION.

  • WHAT SHOULD I DO IF A NAIL ACCIDENTALLY COMES OFF?

    IF ONLY A PARTIAL LIFT OCCURS, YOU CAN:

    1. REMOVE THE OLD ADHESIVE FROM BOTH THE PRESS-ON NAIL AND YOUR NATURAL NAIL.
    2. RE-CLEAN YOUR NATURAL NAIL AND THE INSIDE OF THE PRESS-ON NAIL WITH AN ALCOHOL PAD.
    3. APPLY A NEW ADHESIVE TAB, THEN PRESS AND SECURE THE NAIL BACK INTO PLACE.

  • HOW SHOULD I STORE MY NAILS WHEN NOT WEARING THEM?

    PLEASE STORE THE NAILS IN THE PROVIDED CASE, KEEPING IT IN A COOL, DRY PLACE AWAY FROM DIRECT SUNLIGHT. THIS HELPS PREVENT THE NAILS FROM WARPING, DECORATIONS FROM FALLING OFF, OR YELLOWING FROM OXIDATION.

AFTER-SALES & OTHER

  • I'VE LOST A NAIL, WHAT DO I DO?

    REPLACEMENT NAILS ARE AVAILABLE FOR A FEE OF $6 USD PER FINGER (LIMITED EDITION STYLES HAVE DIFFERENT PRICES）, PLUS SHIPPING. ALTERNATIVELY, REPLACEMENT NAILS CAN BE INCLUDED FREE OF CHARGE WITH A NEW FULL PRICED PURCHASE ON THE WEBSITE.

    FOR MORE INFORMATION ON HOW TO ORDER, PLEASE CONTACT US VIA EMAIL OR OUR CONTACT FORM.

  • HOW CAN I TRACK MY ORDER？

    AFTER THE ORDER IS SHIPPED, A CONFIRMATION EMAIL WITH TRACKING INFORMATION WILL BE SENT. THE ORDER'S STATUS CAN BE TRACKED USING THE PROVIDED LINK.

    ONCE YOUR ORDER HAS ARRIVED IN YOUR DESTINATION COUNTRY, WE SUGGEST USING YOUR DOMESTIC POSTAL SERVICE TRACKING WEBSITE FOR MORE ACCURATE TRACKING UPDATES.

    FOR ANY ISSUES WITH TRACKING, CONTACT SUPPORT@WIKILORA.COM.

  • MY DELIVERY IS TAKING LONGER THAN EXPECTED.

    IF A DELIVERY IS TAKING LONGER THAN EXPECTED, CHECK THE TRACKING INFORMATION PROVIDED IN THE SHIPPING CONFIRMATION EMAIL. FOR FURTHER ASSISTANCE, CONTACT YOUR LOCAL POSTAL SERVICE (E.G., USPS, PARCEL FORCE) AND PROVIDE YOUR TRACKING NUMBER. THEY WILL BE BETTER EQUIPPED TO PROVIDE THE MOST UP-TO-DATE INFORMATION.

  • I ENTERED MY ADDRESS INCORRECTLY - HOW CAN I FIX THIS?

    IF AN INCORRECT ADDRESS WAS ENTERED, CONTACT CUSTOMER SUPPORT IMMEDIATELY VIA EMAIL TO UPDATE THE ADDRESS. IF THE ORDER HAS NOT YET SHIPPED, THE ADDRESS CAN BE CORRECTED.

    IF THE ORDER HAS ALREADY SHIPPED, YOUR LOCAL POSTAL SERVICE WILL NEED TO BE CONTACTED TO ADDRESS THE ISSUE.

  • I HAVE A FAULTY OR INCORRECT ITEM - WHAT DO I DO?

    IF YOU RECEIVE A DAMAGED OR INCORRECT ITEM, PLEASE CONTACT CUSTOMER SERVICE IMMEDIATELY AND PROVIDE YOUR ORDER DETAILS AND PHOTOS OF THE PRODUCT. CLICK HERE FOR DETAILED INSTRUCTIONS.